Speedy Xbox Repair

A couple of weeks back, my copy of GTA IV finally arrived and I eagerly popped the disc in while on my lunch break. The intro started and I sat, pad in hand waiting to start my new game. The screen then went black and it appeared to hang, I didn’t know quite what had happened. Faulty disc? I thought. Restarted and

Three red rings of death.. aaarrrgghhh

Not happy, not happy at all. I thought to myself, this is likely to be an absolute nightmare, phone Microsoft, book it in, send it off, wait about 4 weeks and get very frustrated. To my surprise, this wasn’t the case at all.

I booked the repair in through my Xbox Live account and promptly received confirmation from Microsoft and a UPS shipping label via email, not bad I thought.

A couple of days passed due me being busy (and lazy), but I finally got around to packing it up and sending it off the Frankfurt. It was collected by UPS about 10 minutes after I booked the pickup online. Again, very impressed. This was now the Thursday before the end of May bank holiday weekend, so not much confidence in a quick turnaround.

I had thorough tracking via the UPS website so I soon realised over the weekend that it had arrived in Frankfurt, I checked my Xbox account later in the weekend and Microsoft confirmed they’d received it, excellent.

Monday night, I went to bed, only to wake up to an email saying my Xbox had shipped and was on it’s way back!

Well, to say I was surprised would be an understatement. I eagerly awaited it’s arrival.

It arrived on Tuesday and everything was groovy! Now that’s service. Microsoft also chuck in a prepaid card for one months Xbox Live Gold membership which can’t be bad.

From pickup, through repair and delivered back to me within 7 days.

All in all, impressed 🙂

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8 Responses to “Speedy Xbox Repair”

  1. lee Says:

    yikes, hope mine is good like that

  2. osblues Says:

    Good luck Lee 🙂

    Let’s hope they turn yours around just as quick.

  3. Nodds Says:

    Was it a repair or a replacement?

  4. osblues Says:

    Nodds, I’m pretty sure it was a repair. I think the sheet that came with it said new main board etc.

  5. Rubix Cube Says:

    i sent mine off with a pretty good case of the RROD (all three red lights on!)just when i had bought FIFA09, got lazy 2 n sent it late on – which was on friday last week. anyways it arrived at frankfurt according to UPS on tuesday n today being thursday on the xbox website it says it has been repaired or replaced (already)and is being send back 2 me.

    fingers crossed for it to arrive before the weekend(i doubt it though)and did you have an already active gold membership when the repair was being done?

  6. osblues Says:

    Yes, I already had an active Gold Membership, I just added the prepaid card and it extended my existing membership.

    I hope it all goes well for you Rubix 🙂

  7. DeMan Says:

    My Xbox 360 repair is… 4 weeks -2 days and counting :(((

  8. osblues Says:

    Crikey, that’s not good, you must have hit a busy period. Best of luck with it.


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