A couple of weeks back, my copy of GTA IV finally arrived and I eagerly popped the disc in while on my lunch break. The intro started and I sat, pad in hand waiting to start my new game. The screen then went black and it appeared to hang, I didn’t know quite what had happened. Faulty disc? I thought. Restarted and
Three red rings of death.. aaarrrgghhh
Not happy, not happy at all. I thought to myself, this is likely to be an absolute nightmare, phone Microsoft, book it in, send it off, wait about 4 weeks and get very frustrated. To my surprise, this wasn’t the case at all.
I booked the repair in through my Xbox Live account and promptly received confirmation from Microsoft and a UPS shipping label via email, not bad I thought.
A couple of days passed due me being busy (and lazy), but I finally got around to packing it up and sending it off the Frankfurt. It was collected by UPS about 10 minutes after I booked the pickup online. Again, very impressed. This was now the Thursday before the end of May bank holiday weekend, so not much confidence in a quick turnaround.
I had thorough tracking via the UPS website so I soon realised over the weekend that it had arrived in Frankfurt, I checked my Xbox account later in the weekend and Microsoft confirmed they’d received it, excellent.
Monday night, I went to bed, only to wake up to an email saying my Xbox had shipped and was on it’s way back!
Well, to say I was surprised would be an understatement. I eagerly awaited it’s arrival.
It arrived on Tuesday and everything was groovy! Now that’s service. Microsoft also chuck in a prepaid card for one months Xbox Live Gold membership which can’t be bad.
From pickup, through repair and delivered back to me within 7 days.
All in all, impressed 🙂
September 14, 2008 at 12:37 am
yikes, hope mine is good like that
September 14, 2008 at 9:32 am
Good luck Lee 🙂
Let’s hope they turn yours around just as quick.
December 9, 2008 at 10:51 pm
Was it a repair or a replacement?
December 10, 2008 at 10:17 am
Nodds, I’m pretty sure it was a repair. I think the sheet that came with it said new main board etc.
February 26, 2009 at 8:24 pm
i sent mine off with a pretty good case of the RROD (all three red lights on!)just when i had bought FIFA09, got lazy 2 n sent it late on – which was on friday last week. anyways it arrived at frankfurt according to UPS on tuesday n today being thursday on the xbox website it says it has been repaired or replaced (already)and is being send back 2 me.
fingers crossed for it to arrive before the weekend(i doubt it though)and did you have an already active gold membership when the repair was being done?
February 26, 2009 at 8:45 pm
Yes, I already had an active Gold Membership, I just added the prepaid card and it extended my existing membership.
I hope it all goes well for you Rubix 🙂
November 14, 2009 at 4:00 am
My Xbox 360 repair is… 4 weeks -2 days and counting :(((
November 14, 2009 at 12:35 pm
Crikey, that’s not good, you must have hit a busy period. Best of luck with it.