A couple of weeks back, my copy of GTA IV finally arrived and I eagerly popped the disc in while on my lunch break. The intro started and I sat, pad in hand waiting to start my new game. The screen then went black and it appeared to hang, I didn’t know quite what had happened. Faulty disc? I thought. Restarted and
Three red rings of death.. aaarrrgghhh
Not happy, not happy at all. I thought to myself, this is likely to be an absolute nightmare, phone Microsoft, book it in, send it off, wait about 4 weeks and get very frustrated. To my surprise, this wasn’t the case at all.
I booked the repair in through my Xbox Live account and promptly received confirmation from Microsoft and a UPS shipping label via email, not bad I thought.
A couple of days passed due me being busy (and lazy), but I finally got around to packing it up and sending it off the Frankfurt. It was collected by UPS about 10 minutes after I booked the pickup online. Again, very impressed. This was now the Thursday before the end of May bank holiday weekend, so not much confidence in a quick turnaround.
I had thorough tracking via the UPS website so I soon realised over the weekend that it had arrived in Frankfurt, I checked my Xbox account later in the weekend and Microsoft confirmed they’d received it, excellent.
Monday night, I went to bed, only to wake up to an email saying my Xbox had shipped and was on it’s way back!
Well, to say I was surprised would be an understatement. I eagerly awaited it’s arrival.
It arrived on Tuesday and everything was groovy! Now that’s service. Microsoft also chuck in a prepaid card for one months Xbox Live Gold membership which can’t be bad.
From pickup, through repair and delivered back to me within 7 days.
All in all, impressed 🙂